Play Smart.
Enjoy fbaee Responsibly.
Gambling should always be a source of entertainment — never a source of stress or financial hardship. fbaee is committed to providing every player in Bangladesh with the tools, guidance, and support needed to keep gaming fun, safe, and within healthy boundaries. This page explains everything you need to know about responsible gaming on the fbaee platform.
All players must be 21 years or older. We verify age at registration and before processing first withdrawals. Minors are never permitted to play.
Set daily, weekly, or monthly deposit ceilings on your fbaee account. Limits take effect immediately and can only be lowered — never raised — without a cooling-off period.
Define how long you play in a single session. When your limit is reached, fbaee will automatically end your session and display a responsible gaming reminder.
Take a short break of 24 hours, 7 days, or 30 days. During a time-out, your account is fully suspended — no deposits, no gameplay, no marketing messages.
Request a self-exclusion of 6 months, 1 year, 3 years, or permanent. Once active, your account is locked and cannot be reopened until the exclusion period expires.
Our English-language support team is available around the clock via live chat and email. Responsible gaming queries receive priority handling at all times.
Our Commitment to Responsible Gaming
At fbaee, responsible gaming is not an afterthought — it is a core pillar of how we operate. We believe that every player in Bangladesh deserves to enjoy casino games, live cricket betting, and slot titles in an environment that is fair, transparent, and mindful of their wellbeing. Our platform is built on the principle that entertainment should never come at the cost of financial stability, mental health, or family relationships.
Gambling, by its very nature, carries risk. The outcome of every game or wager is determined by chance, and no strategy, system, or pattern of play can guarantee a profit over the long term. Every player should approach fbaee with this understanding firmly in mind. We encourage all our members to set personal budgets before they begin playing and to treat any losses as the price of entertainment — never as money that must be recovered through further play.
fbaee actively monitors player behaviour for patterns that may indicate problem gambling. Where our systems flag a concern, our responsible gaming team may reach out proactively to offer guidance or suggest the use of our protective tools. We will never penalise a player for choosing to limit their activity or request self-exclusion — these are rights, not restrictions.
Our responsible gaming framework is reviewed and updated regularly to reflect best practices. We are committed to continuous improvement in this area and welcome feedback from players across Bangladesh on how we can better support safe play on the fbaee platform.
- Gambling is entertainment — it is not a reliable way to make money.
- Only ever gamble with money you can comfortably afford to lose.
- Set a budget before you start and stick to it regardless of outcome.
- Take regular breaks — do not chase losses or play when upset or stressed.
- Gambling should never be used to cope with emotional or financial problems.
Player Protection Tools
fbaee provides a comprehensive suite of player protection tools accessible directly from your account settings. These tools are available to every registered player at any time, free of charge, and with no waiting period to activate. You are always in control of how, when, and how much you play on the fbaee platform.
Cap the total amount you can deposit within a rolling 24-hour, 7-day, or 30-day window. Changes that reduce your limit apply instantly; requests to increase a limit require a 7-day cooling-off review period.
Set a maximum stake per bet or a maximum loss threshold per session, day, or week. Once the threshold is reached, fbaee will prevent further wagering until the period resets or you contact support to discuss your situation.
Define the maximum duration for a single continuous play session. When your limit is reached, the platform will log you out automatically and display responsible gaming guidance before allowing re-entry.
Enable periodic on-screen pop-ups at intervals you choose (every 30, 60, or 90 minutes) that display your current session duration and net gaming result, keeping you grounded and aware of time spent playing.
Deposit & Bet Limits in Detail
Managing how much money enters your fbaee account is one of the most effective ways to keep gambling within a healthy boundary. Our deposit limit system is designed to be simple to use and impossible to circumvent in the short term, giving you a reliable financial safety net.
How to Set a Deposit Limit
Log in to your fbaee account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose whether you want a daily (24-hour), weekly (7-day), or monthly (30-day) rolling limit, then enter your desired maximum amount in Bangladeshi Taka (৳). Your limit will be applied immediately on confirmation.
Limit Reduction vs. Limit Increase
- Reducing your limit: Takes effect instantly. If you currently have a ৳10,000 weekly limit and reduce it to ৳5,000, the new lower limit applies from the moment you confirm the change.
- Increasing your limit: Subject to a mandatory 7-day cooling-off period. The increase will not take effect until after 7 days have elapsed from the date of the request. This delay exists to protect you from impulsive decisions made in the heat of a gaming session.
- Removing a limit entirely: Treated the same as an increase and subject to the same 7-day review period.
Bet & Loss Limits
In addition to deposit controls, fbaee allows you to cap the maximum stake per individual bet and the maximum cumulative loss within a defined time window. These bet-level controls work in real time — the platform will block any wager that would exceed your pre-set maximum stake, and will suspend gameplay for the remainder of the period once a loss limit is reached.
All limit preferences are saved securely to your account and persist across devices. Whether you play via a desktop browser in Dhaka or on a mobile in Chittagong, your limits are always in force.
Time-Out & Cooling-Off Periods
Sometimes the best decision is to step away from the platform for a while. fbaee offers time-out options for players who want a short, structured break without committing to a full self-exclusion. A time-out is a temporary account suspension that you control.
Available Time-Out Durations
- 24-Hour Time-Out: A one-day pause, effective immediately on request. Suitable if you feel you need a brief break after a losing session or an emotionally charged day.
- 7-Day Time-Out: A one-week suspension. Recommended if you have been playing more frequently than you intended and want a week to reassess your habits.
- 30-Day Time-Out: A one-month break. Ideal if you are concerned about the amount of time or money you have spent on the platform recently and want a meaningful cooling-off period.
What Happens During a Time-Out
- Your account is immediately locked. You cannot log in, deposit, or place any bets for the duration of the time-out.
- All pending bonuses and promotional offers are paused — they will not expire during your time-out.
- All marketing communications from fbaee are suspended for the duration of the time-out period.
- Your account balance is preserved in full and will be available to you when the time-out expires.
Time-out periods cannot be cancelled early under any circumstances. This is intentional — the structure of the cooling-off period is its most important feature. If you believe you need a longer break than a 30-day time-out, we strongly encourage you to consider our self-exclusion option instead.
Self-Exclusion
Self-exclusion is the most comprehensive protective measure available on fbaee. It is designed for players who recognise that their gambling has become, or is at risk of becoming, a problem, and who want to prevent themselves from accessing the platform for an extended period.
Self-Exclusion Durations
- 6 Months: The minimum self-exclusion period. Suitable for players who want a serious break but anticipate returning to responsible play in the future.
- 1 Year: A 12-month exclusion. Recommended for players who have identified a persistent pattern of problematic play.
- 3 Years: A longer-term exclusion for players who need an extended period away from gambling to address underlying issues with professional support.
- Permanent / Lifetime: An indefinite exclusion with no automatic expiry. The account will be permanently closed. This option is irreversible — once requested, it cannot be undone.
How to Request Self-Exclusion
Contact our support team via live chat or by emailing [email protected] and state that you wish to self-exclude. Our team will process your request within one hour and confirm the exclusion by email. You may also initiate self-exclusion directly from your Account Settings under Responsible Gaming.
- Self-exclusion cannot be reversed before the chosen period expires — not even by contacting support.
- Any winnings accumulated in violation of a self-exclusion (e.g., if a new account is opened) will be forfeited.
- Following self-exclusion, any remaining account balance will be returned to you via your registered payment method.
- We will suppress all marketing communications for the duration of your exclusion.
Recognising the Warning Signs
Problem gambling can develop gradually and is often difficult to recognise in oneself. The following signs may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm. If you recognise any of these patterns in your own behaviour, we strongly encourage you to use our responsible gaming tools or reach out to our support team.
- Spending more time or money on gambling than originally planned.
- Chasing losses — continuing to play in an attempt to win back money already lost.
- Feeling restless or irritable when not gambling, or when trying to reduce play.
- Gambling to escape problems, boredom, anxiety, or low mood.
- Lying to family or friends about the extent of gambling activity.
- Gambling with money needed for rent, food, bills, or other essential expenses.
- Borrowing money or selling possessions in order to fund gambling.
- Accumulating debt, credit card balances, or bKash/Nagad advances specifically for gambling.
- Neglecting savings goals or long-term financial plans due to gambling spending.
- Repeatedly depositing more after losing, hoping to break even.
Self-Assessment Questionnaire
Answer the following questions honestly. If you answer "Yes" to three or more, we strongly recommend speaking with our support team or contacting a professional gambling support service.
1. Have you ever spent more time or money gambling than you intended to?
2. Have you ever borrowed money or sold something to fund gambling?
3. Have you ever gambled to escape worry, stress, boredom, or loneliness?
4. Have you ever felt guilty or ashamed about your gambling behaviour?
5. Have you ever tried to stop or cut down on gambling but found it difficult?
6. Have arguments about money or gambling affected your relationships?
7. Have you ever chased losses by continuing to gamble to try to win back what you lost?
8. Has gambling ever interfered with your work, studies, or family responsibilities?
If your honest answers to this questionnaire give you cause for concern, please contact our responsible gaming team immediately at [email protected] or via live chat. You can also request a time-out or self-exclusion at any point from your account settings.
Underage Player Protection
fbaee operates a strict 21+ policy. Gambling is not appropriate for minors, and we take every reasonable measure to ensure that individuals under the age of 21 cannot access or use the fbaee platform. Age verification is required at registration and is repeated as part of our KYC process before any withdrawal is approved.
If you share a device with younger family members — including children and teenagers in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — we strongly encourage you to take the following precautions to prevent accidental or deliberate access to gambling content:
- Never save your fbaee username or password in a shared browser or on a shared device.
- Always log out of your fbaee account after each session, especially on shared devices.
- Use device-level parental control software to restrict access to gambling websites for minors in your household.
- Keep your payment method credentials (bKash PIN, Nagad PIN, bank card details) private and secure.
- If you suspect that a minor has gained access to your account, contact support immediately at [email protected].
Getting Help & Support
If you are concerned about your own gambling, or that of someone you care about, please do not hesitate to reach out. fbaee's responsible gaming support team is available 24 hours a day, 7 days a week, including all public holidays observed in Bangladesh — from Eid to Victory Day to Pohela Boishakh.
Our support staff are trained to handle responsible gaming conversations with empathy, discretion, and without judgment. Whether you want to set a limit, request a time-out, initiate self-exclusion, or simply talk through your concerns, we are here to help.
How to Reach Our Responsible Gaming Team
- Live Chat: Available directly on the fbaee platform — the fastest way to reach us at any time of day or night.
- Email: [email protected] — we aim to respond to all responsible gaming queries within one hour.
Tips for Maintaining Healthy Gambling Habits
- Treat your gambling budget the same way you treat money spent on any leisure activity — once it is spent, the entertainment is over.
- Never gamble when you are tired, stressed, upset, or under the influence of alcohol or substances.
- Balance gambling with other hobbies, social activities, and time spent with family and friends.
- Keep track of how much time and money you spend on gambling each week using our built-in account activity summary.
- If a gaming session is no longer enjoyable, stop. There is no obligation to continue playing.
- Remember: the house always has a mathematical edge. Gambling is entertainment, not investment.
Browse our full game library, explore live cricket markets, or review our FAQ for more information about how fbaee protects its players across Bangladesh.
21+ only. Gambling involves risk. Please play responsibly.