fbaee Privacy Policy

This Privacy Policy ("Policy") is issued by fbaee ("the Company", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at fbaee.io ("the Platform"). This Policy applies to all individuals who access or use the Platform in any capacity, including registered players, prospective players browsing the website, and individuals who contact our support team.

We are committed to protecting the privacy and security of all personal data we process. This Policy is designed to give you a clear, honest account of our data practices so that you can make informed decisions about your use of the Platform. We recommend reading this Policy alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on the fbaee website.

By accessing the Platform or registering a player account, you acknowledge that you have read and understood this Policy and that you consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the Platform immediately.

This Policy was last updated on 1 January 2026 (Bangladesh Standard Time, UTC+6). We will publish any material updates to this page and revise the "Last Updated" date accordingly. We encourage you to review this Policy periodically.

fbaee collects personal data through several channels: directly from you when you register, deposit, or contact support; automatically through your use of the Platform; and from third-party verification and payment service providers. The categories of data we collect include the following:

2.1 Registration & Identity Data

When you create a player account, we collect your full legal name, date of birth, email address, mobile phone number, and any username or display name you choose. This information is required to create and maintain your account, verify your age and identity, and communicate with you about your account.

2.2 KYC Verification Data

To comply with our anti-money laundering (AML) obligations and to verify your age and identity, we may collect copies of government-issued identification documents (such as your National Identity Card, passport, or driving licence), proof of address documents (such as a utility bill or bank statement), and proof of payment method ownership. This data is handled with the highest level of care and access is strictly limited.

2.3 Financial & Transaction Data

We collect records of all deposits and withdrawals made through the Platform, including transaction amounts, timestamps, payment method references (such as bKash or Nagad wallet numbers), and transaction status. We do not store full bank card numbers; card data is tokenised and handled by our payment processing partners.

2.4 Gaming Activity Data

We maintain records of your gaming and betting activity on the Platform, including games played, wagers placed, outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and service improvement.

2.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and pages visited. This data is used for security purposes, fraud prevention, and platform optimisation.

2.6 Communications Data

When you contact our customer support team via live chat or email, we retain records of those communications, including the content of your messages and any attachments. These records help us resolve queries and maintain quality assurance standards.

fbaee uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your player account, process your deposits and withdrawals, and provide access to the Platform's features and services.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in accordance with our KYC obligations.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard, and other supported payment channels.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other illegal activity.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, enforce self-exclusion and deposit limit requests, and proactively reach out to players who may be at risk.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain quality assurance records of all support interactions.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable law, including anti-money laundering regulations, and to respond to lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse usage patterns, test new features, and improve the overall quality and performance of the Platform.
• Marketing Communications: To send you information about promotions, bonuses, and new features on the Platform, where you have provided consent. You may withdraw consent for marketing communications at any time by contacting support.

fbaee processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform our contract with you — that is, to operate your player account, process transactions, and deliver the services you have requested.
• Legal Obligation: Processing that is required by law, including identity verification, AML record-keeping, and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing that is necessary for our legitimate business interests, such as fraud prevention, platform security, customer support quality assurance, and responsible gaming monitoring, provided those interests are not overridden by your rights.
• Consent: Processing that is based on your freely given, informed consent — principally the sending of direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

fbaee does not sell or rent your personal data. We share your information only in the following limited circumstances:

5.1 Payment Service Providers

To process deposits and withdrawals, we share the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These partners are contractually required to handle your data securely and to use it only for payment processing purposes.

5.2 Game Providers

Our casino games are provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. A limited set of data (such as a player session token) is shared with these providers to facilitate gameplay. Game providers do not receive your full identity or financial data.

5.3 Identity Verification Services

We may use third-party identity verification and KYC service providers to validate the documents you submit. These providers operate under strict confidentiality agreements and are not permitted to use your data for any purpose beyond the verification service they provide to us.

5.4 Legal & Regulatory Authorities

Where required by applicable law or upon receipt of a lawful request from a regulatory body, court, or law enforcement authority, we may disclose personal data as required. We will only do so to the extent necessary to comply with the specific legal obligation.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the Company's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and of any changes to this Policy that may result from it.

fbaee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data is retained for the lifetime of your account and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• KYC documentation is retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Gaming activity logs are retained for a minimum of three years for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications are retained for a minimum of two years.
• Technical and device data collected for security purposes is retained for up to twelve months, unless it is required in connection with an active investigation.

When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with our internal data destruction procedures.

The security of your personal data is a priority for fbaee. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

While we take every reasonable precaution to protect your data, no system of transmission or storage can be guaranteed to be completely secure. In the event of a data breach that poses a risk to your rights or freedoms, we will notify affected players promptly and take all necessary steps to contain and remediate the incident.

The fbaee Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather analytical data about Platform usage. A cookie is a small text file placed on your device by a website you visit.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be disabled. They include session cookies that keep you logged in during your visit and security cookies that help detect fraudulent activity.
• Functional Cookies: These cookies remember your preferences (such as your preferred language and display settings) to provide a more personalised experience on return visits.
• Analytical Cookies: These cookies collect anonymised data about how players use the Platform — which pages are visited most frequently, how long sessions last, and where users navigate from. We use this information to improve Platform performance and content.
• Security & Fraud Prevention Cookies: These cookies assist our systems in identifying unusual access patterns that may indicate fraudulent activity or account compromise.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You may choose to block or delete cookies at any time; however, please be aware that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions.

As a user of the fbaee Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you object to processing. This right is subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about accuracy is being investigated.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on our legitimate interests, and to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place prior to withdrawal.

Please note that certain rights may be limited where their exercise would conflict with our legal obligations — for example, we are required to retain AML-related records for a minimum period regardless of a deletion request. In such cases, we will inform you of the specific legal basis for any limitation we apply.

The fbaee Platform is strictly an adults-only service. We do not knowingly collect personal data from individuals under the age of 21. Access to the Platform is prohibited for minors, and we apply age verification procedures at registration and at the point of first withdrawal to enforce this requirement.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any real-money balance in accordance with our Terms & Conditions. If you believe that a minor has registered an account on the Platform, please contact us immediately at [email protected].

The fbaee Platform integrates with third-party service providers to deliver its full range of features, including game studios, payment processors, and identity verification services. While we take care to work only with reputable partners who maintain appropriate data protection standards, we cannot accept responsibility for the privacy practices of third-party services that operate outside our direct control.

Each third-party partner we work with is bound by a data processing agreement that sets out their obligations with respect to your personal data. These agreements require our partners to process your data only as instructed by us, to implement appropriate security measures, and to delete your data upon termination of our relationship.

The Platform does not contain links to external third-party websites for browsing purposes. All services accessible through the Platform are integrated directly and are covered by the terms of our partner agreements described above.

fbaee reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, our business operations, or our data processing practices. Where changes are material, we will notify registered players via email or through an in-platform notification prior to the changes taking effect.

The updated Policy will be published on this page with a revised "Last Updated" date. Your continued use of the Platform after any published amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

If you have any concerns about a change to this Policy, you are welcome to contact our support team before the change takes effect. If you do not accept the revised Policy, you must discontinue your use of the Platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fbaee processes your personal data, please contact our support team through the channels listed below. We are committed to addressing all privacy-related queries promptly and transparently.

• Live Chat: Available 24/7 directly on the fbaee Platform. This is the fastest way to reach us for urgent privacy concerns.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all email enquiries within one hour during normal operating hours.
• Support Hours: 24 hours a day, 7 days a week, including all public holidays observed in Bangladesh.

When submitting a data rights request (such as a request for access, rectification, or erasure), please include your registered account username and a description of your request. We may need to verify your identity before processing certain requests to ensure that personal data is not disclosed to or acted upon by an unauthorised party.